Frequently Asked Questions (FAQs)

Welcome to the Adornor FAQ page. We’ve created this section to give you quick, clear answers to the most common questions our customers ask. Whether you’re curious about our collections, your order, payment options, or shipping process, this guide will help you find the information you need with ease. If you ever need more assistance, our support team is always ready to help.

How long will it take to receive my order?

Here are our estimated delivery times:

  • Handling time: 1-3 business days
  • Transit time: 3-8 business days
  • Estimated delivery time: 4-11 business days

Do you offer free shipping?

Yes, we offer free shipping on all orders within the UK.

What if I receive a defective product?

you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 7 days of receiving your order.

Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. However, we reserve the right to refuse cancellation if your order is already being processed. To cancel your order, please contact our support team.

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our return policy page.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases.

How can I contact customer support?

You can reach our customer support team through the contact us page or by emailing us at support@adornor.com

Do you ship internationally?

No, we currently ship exclusively within the United Kingdom.

Do you have a physical store location I can visit?

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our return policy.

How can I track my order?

You can track your order through the tracking page on our website.